Warning: Cisco Jabber should not be used for emergency calls. Dialing 911 through Cisco Jabber will not provide emergency personnel with your correct location. Please use a cellphone or landline when calling 911.

Getting Started

Cisco Jabber User Guide for Windows Cisco Jabber is a unified communication tool to manage phone calls, contacts, and voicemail. Jabber displays information about your availability status if you are on a call. Launch the Jabber Software 1. Launch the Jabber software from the shortcut on your desktop or from the Applications folder. Opens the Windows Command Prompt. Make sure you are in the directory where the installer file is saved. Run the MSI command to uninstall Cisco Jabber silently. This sample shows how to uninstall all components with the MSI package CiscoJabberSetup.msi: /x - Uninstall the product. Caution: It is always recommended to download Jabber from 'Software Center' console available on your Windows PC (only). Manual download for Windows 10 is for emergency cases, only and may cause conflicts with the SCCM software trying to overwrite your Cisco Jabber causing its crash few times a day.

Before proceeding, a new profile must be created and Cisco Jabber installed on your computer. For further assistance, please submit a request. Your headset should also be connected to your computer.

Download Cisco Jabber Client

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The latest version of Cisco Jabber can be downloaded from Cisco directly.

Logging Into Cisco Jabber

Locate and open the Cisco Jabber application on your computer. If prompted, authorize Jabber to access your microphone.
Enter your full BU email address and Kerberos password. In future sessions, you will be able to log in with only your BU username and password.
Make a test call to confirm that everything is working as expected.

Logging In as an Agent When Using Cisco Jabber

If you are an agent in a call center, you can use the steps below to log into your agent ID from Cisco Jabber.

Before logging in as an Agent, you must be logged in on only one device at a time. Before logging in to Cisco Jabber, ensure that you have logged out of Extension Mobility on your desk phone. If you are logged in to both Extension Mobility and Cisco Jabber, or if you are not logged in anywhere, you will receive an error message when accessing Finesse.

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When you return to your desk phone, please submit a request to adjust your profile for working on that device.

If you are not already on-campus or connected to the BU network, connect to the BU VPN.
Launch and log in to Cisco Jabber, if you have not already done so.
Launch Finesse as you normally would on campus and log in.
Go live in Finesse. You can now begin accepting calls.

Troubleshooting

Tips for Improving Your Connection

Before you can use Finesse, you must be connected to the BU network. When remote, you will need connect to the BU VPN before accessing Finesse.
Reduce unnecessary network traffic on your network at home. Congestion will degrade your connection quality.
Wired network connections are typically more reliable than wireless. If you are connected over WiFi, consider using Ethernet instead, if possible.
Adjust and confirm that your headset and its configuration are comfortable for you and that others can hear you.

Jabber Reports My Username and Password Are Incorrect

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If Jabber consistently reports that your username and password are incorrect, you may need to reset Jabber and log in again.

Resetting Jabber on Windows

Click the gear icon at the upper right of the Jabber window.
Open the File menu, then click “Reset Jabber.”
Once reset, log in to Cisco Jabber again using your full BU email as you did during first time setup.

Resetting Jabber on Mac

From the system menu bar at the top of the screen, open the “Jabber” menu.
Click “Reset Jabber.”
Once reset, log in to Cisco Jabber again using your full BU email as you did during first time setup.

How do I perform a silent uninstall of Cisco Jabber?

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How do I perform a silent uninstall of the Cisco Jabber client by using the Windows Command Prompt?

Is it possible to uninstall the Cisco Jabber using a silent command line method?

Solution:

Silent uninstall by using the command line

If you are the domain administrator, follow these steps to uninstall Cisco Jabber by using the command line:

Download the MSI package to an accessible location, such as the C: root directory.
Opens the Windows Command Prompt.
Make sure you are in the directory where the installer file is saved.
Run the MSI command to uninstall Cisco Jabber silently.

This sample shows how to uninstall all components with the MSI package CiscoJabberSetup.msi:

/x - Uninstall the product.
/q - Quiet mode, no user interaction.